Warranty Information
Support Information
●
Shipping Rates and
Information
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Accepted Forms of
Payment
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Demo and Returns
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Manufacturer Warranties
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Website Accuracy
Return Policy (Request
RMA)
Unless noted
below or in the product description, all products can be returned directly
to KEYTROLLER, Inc within 30 days from the date of invoice. Items returned
must first be issued a Return Merchandise Authorization (RMA) number. RMA
numbers are valid for 15 days only. Please allow 2-4 weeks to process
refunds and credit your account. Our Return Policy for software is
consistent with the manufacturer’s license agreement. We do not accept
returns of Print heads, Bar Code Media, Software or Symbol Service
Contracts. For certain items all sales are final and returns are not
available, see product descriptions for information.
To receive credit, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory fresh condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:
General Inventory Restocking Fees:
●10% of purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
●10% of purchase price (minimum $35) if no replacement is purchased
●*on orders over $2500, a restocking fee of up to 20% may be applied in certain instances
Professional Services Restocking Fees:
●All professional services, including custom programming, card programming, and label printing are non-refundable.
Refusal Fees:
●A $25.00 refusal fee will apply to all items that are not accepted by customer upon delivery.
Freight charges:
●Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form. Please see manufacturer warranty for our DOA policy. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by KEYTROLLER, LLC.
Shipping
●Orders
with a gross weight over 150lbs with a shipping method faster then ground
may be subject to additional shipping fees. You will be contacted by
representative to confirm additional fees.
●Orders
less than $25.00 will be charged a $10.00 Shipping Fee.
●All orders with overnight shipping will include additional shipping charges. Charges will be specified in the checkout page
●Saturday delivery not available in all areas.
●All orders to Alaska and Hawaii will ship 2-Day Air only.
●All orders to Alaska and Hawaii will include a minimal additional shipping charge of $25. Depending on the items, an additional shipping charge may be required. A sales representative will contact you regarding any additional charges.
●Orders to Canada may require an additional shipping charge. A sales representative will contact you regarding any additional charges.
●Shipping address must be a residential or business address. We will not ship to a PO Box.
Back Ordered Items
Back ordered items are set
to ship as soon as they become available. You will be contacted by email
letting you know if any items are backordered. Back ordered items can be
exchanged for an in stock item or canceled for a full refund
. Please
contact
customerservice@Keytroller.com
for additional help.
Payments
We accept the following payment methods:
● Master Card
● Visa
● American Express
● Electronic Check
● Purchase Orders (Please call or download our credit application form).
Demo and Return Equipment
Most demoed and returned items show very little usage with only minor scratches or blemishes. All items are fully functioning and have been tested to insure usability. These items are sold as is and a warranty is not guaranteed. Clearance items arriving Dead on Arrival (DOA) can be returned within 30 days. Items not DOA can not be returned.
Condition Guide
- Like New: Item is in original packaging, no scratches and no signs of wear
- Very Good: Item may be in original packaging, possible light scratches and
signs of wear
- Good: Item has scratches and signs of wear
- Functional: Item has scratches and may have dents or other cosmetic
blemishes.
Limited Warranty
KEYTROLLER, LLC. warrants its products will be free from defective workmanship and materials, and agrees that it will, at it's option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for the period set forth below.
KEYTROLLER, LLC. shall be liable only to correct defects in the product itself; and not for any damage to equipment and property or for injury which may result from or be incidental to or a consequence of such a defect. KEYTROLLER, LLC. is also not liable for travel time, or excess installation time. Some states do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so these limitations set forth in this document may not apply to you.
Warranty period for this product: 180 days parts ONLY. Defective product should be returned to the factory for replacement on repair. Neither the sales personnel nor the seller nor any other person is authorized to make any warranties other than those described herein, or to extend the duration of any warranties beyond the time period described therin. KEYTROLLER, LLC. recommends the contracting of a qualified dealer or mechanic for the installation of it's products.
Exclusions:
1) The warranty extends only to the original purchaser of this period.
2) Damages resulting from misuse, neglect, vandalism, tampering, weather damage, improper installation or unauthorized service.
3) Conditions resulting from a defect in a component or part which is not part of the KEYTROLLER device.
4) These devices are weather resistant, however, it is not designed to be submerged or high pressure washed; failure to protect the unit from high pressure washing will void the warranty.
5) Improper application and installation of this product: Before installing and using, the user should determine the suitability of the product for it's intended use; the user assumes all risks and liability in connection therewith.
6) Improper programming of the settings of the device.
WARNING:
It is the purchaser's (and/or end user's) responsibility to determine the
suitability of any KEYTROLLER product for the intended application and to
insure that it is installed and guarded in accordance with all federal,
state, local and private safety and health regulations, codes and
standards. Due to the unlimited variety of machines, vehicles and equipment
on which our devices are installed and the numerous standards which are
frequently the subject of varying interpretation, it is impossible for
KEYTROLLER personnel to provide expert advice regarding the suitability of a
given device for a specific application. The flexibility of our products to
be installed on such a wide range of equipment allows us to offer thousands
of potential configurations. We can advise you of the various features that
are available and you can examine (demo) different models to determine what
best model (if any) meets your needs. It is imperative that the customer's
engineering department should be the qualified experts in their own product
field and application of our device. If the product will be used in a
safety critical application, the customer must undertake appropriate testing
and evaluation to prevent injury to the user of the device. Please contact
us directly if this warning is unclear to you.
Where to obtain warranty: The KEYTROLLER device is not field serviceable, but a field replacement can be made. Should service be requested and no problem found, then a reasonable fee will be charged for this service.
To initiate a warranty claim: Send the unit to your KEYTROLLER dealer or to the factory with a purchase receipt, name, address, phone, contact and description of the malfunction, prepaid freight to:
KEYTROLLER LLC. 3907 W. MLK Blvd. Tampa, Florida 33614
Website Accuracy
While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate, but is not guaranteed
TERMS AND CONDITIONS OF USE OF THIS INTERNET SITE
By using this site you agree to the following terms and conditions:
1. USE RESTRICTIONS KEYTROLLER, LLC. ("KEYTROLLER") maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of KEYTROLLER. KEYTROLLER makes no representations that the information contained in this site is appropriate, available or permissible for use in all locations.
2. LIMITATION OF LIABILITY DISCLAIMER In all circumstances KEYTROLLER'S maximum liability is limited to the purchase price of the products sold. KEYTROLLER shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity or contribution, or other claims related to the products it sells which exceeds this liability limit. KEYTROLLER shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not KEYTROLLER is apprised of the possibility of such claims or damages.
3. RIGHT TO CHANGE OR MODIFY KEYTROLLER reserves the right to change, modify and/or withdraw the information, products or services in this site at any time without notice.
4. GOVERNING LAW AND JURISDICTION Any dispute arising out of or related to these Terms and Conditions or the sales transaction between KEYTROLLER and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. KEYTROLLER and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Washington, Whatcom County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against KEYTROLLER that is more than one year after the date of the applicable invoice.
5. SEVERABILITY If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.
6. WAIVER The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
7. ENTIRE AGREEMENT These terms and conditions, together with the KEYTROLLER invoice respecting the products ordered by Customer, are the complete and exclusive agreement between KEYTROLLER and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between KEYTROLLER and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
6. COPYRIGHT All content included on this site is the property of KEYTROLLER or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of KEYTROLLER protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
7. RIGHT OF REFUSAL We reserve the right to limit quantities and to reject orders at our discretion.
